Services Guide

About this guide

We act only for the buyer. Never as an estate agent, vendor representative, or developer's advocate, and never paid by the other side. This guide explains what that means in practice: the services we run, how we charge, how we manage conflicts, the insurance we hold, and what to do if anything falls short.

• This is not financial product advice. We provide buyer advocacy only: brief, sourcing, due diligence, negotiation and settlement support.
• Where a financial product is involved, a mortgage for example, we refer you to an appropriately licensed adviser, with any referral arrangement disclosed in writing first.

Who we are

Bold Commercial Pty Ltd (ABN 33 697 224 025), trading as Bold Property Group, is an independent acquisition desk that acts solely for buyers on both residential and commercial transactions. We do not act for selling agents, vendors or developers.

• Legal entity: Bold Commercial Pty Ltd (ABN 33 697 224 025)
• Trading name: Bold Property Group
• Licensing: Licensed real-estate agent (Queensland); additional state licences as activated. Licence details are available on written request.

The services we provide

We run end-to-end buyer advocacy across five stages. Where specialist advice is required, whether legal, tax, mortgage or any financial product, we refer you to an independently licensed professional, and any referral arrangement is disclosed in writing before you engage.

• Brief and strategy: a discovery session, your brief captured precisely, and the criteria aligned to your investment outcome before we go to market.
• Sourcing: on-market and off-market search across the network, returned as written shortlists with comparative market analysis.
• Due diligence: independent review of the property, title, valuation inputs, planning and risk, with building, pest and strata inspections coordinated through independent third parties.
• Negotiation: bid strategy, price negotiation and auction representation, run on your behalf.
• Settlement support: liaison with your solicitor or conveyancer from exchange through to settlement.

Our fees, and how we are paid

We keep the fee model deliberately simple so it is transparent and easy to compare. Every fee is agreed in writing before any work begins. Your engagement letter sets out exact dollar amounts, the payment milestones, and what is and is not in scope. You may terminate at any time, subject to the terms of that letter.

Engagement fees: $1,500 + GST for residential and $2,950 + GST for commercial. The success fee is agreed upfront in your engagement letter and is payable on contract exchange. Agreed upfront, in writing. Zero vendor commissions. Any third-party referral fee disclosed before you engage.

• Engagement fee: a fixed amount paid on engagement, disclosed upfront in your engagement letter.
• Success fee: a fixed amount or an agreed percentage of the purchase price, payable on contract exchange.
• Third-party costs: inspections, reports and similar pass-through costs, billed at cost against receipts and only with your consent.
• We accept no commissions, kickbacks or referral fees from selling agents, vendors or developers. Ever.
• If we receive a referral fee from a third party we introduce to you, we disclose it in writing before you engage: the amount or fee structure, who pays it, and what triggers it.
• You are free to choose your own third-party providers. Nothing in our engagement requires you to use anyone we suggest.

Conflicts of interest

Acting only for the buyer removes the conflict that sits at the centre of most property transactions. We hold further controls on top of that.

• We do not take engagements from selling agents, vendors or developers to market or sell property.
• Any referral arrangement with a third party, such as a mortgage broker, accountant or conveyancer, is disclosed in writing before the introduction, including any fee we may receive.
• Where two or more of our clients may want the same property, we disclose the overlap within 24 hours of becoming aware of it, and give each the choice to continue, pause, or transfer to an independent advocate at no cost.
• We record every conflict decision in writing, and every team member acknowledges our conflicts-of-interest policy on joining and re-attests to it each year.

A conflict we walked away from

The rules above are easy to write and harder to honour when one of them costs you a fee. Two clients came to us for the same off-market industrial asset. Rather than pitch to both and run a private race, we disclosed the overlap to each within a day, paused, and referred one client to an independently licensed advocate, not someone on our own referral list. That decision cost us a fee. We made it anyway, because the alternative is the conflict every selling agent quietly carries.

• Both clients learned of the overlap before either had committed capital. There was no information advantage and no quiet race.
• The transferred client went to an adviser with no commercial relationship to us, so the introduction carried no fee in either direction.
• Neither client was charged for the disclosure, the pause, or the transfer.

Professional indemnity insurance

Bold Commercial Pty Ltd holds Professional Indemnity insurance that meets the standard required for buyer advocacy in the jurisdictions in which we operate. The cover applies to claims arising from the services we provide, subject to the policy terms and exclusions. A current certificate of currency is available on written request.

Privacy

We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. You can access or correct the information we hold, and the full detail is set out in our Privacy Policy.

• Read the full Privacy Policy at /legal/privacy/, or write to us at privacy@boldpropertygroup.com.au.

Complaints

If anything about our service falls short, please raise it with us first so we can put it right quickly. Write to our complaints officer at complaints@boldpropertygroup.com.au and we will acknowledge it promptly. Our full complaints process, including response times and external escalation, is published on our website. Depending on the nature of a complaint, the following external bodies may also be able to help.

• Internal: complaints officer, complaints@boldpropertygroup.com.au.
• State property regulators: Office of Fair Trading (QLD) 13 74 68; Fair Trading (NSW) 13 32 20; Consumer Affairs Victoria 1300 558 181; Consumer Protection (WA DMIRS) 1300 304 054; Consumer and Business Services (SA) 131 882.
• Privacy complaints: Office of the Australian Information Commissioner (OAIC) 1300 363 992, oaic.gov.au.
• Third-party financial providers: follow that provider's own complaints process and external dispute-resolution scheme. Australian Financial Complaints Authority (AFCA) 1800 931 678, afca.org.au, may have jurisdiction only where the provider is AFS-licensed. Bold does not hold an AFS licence, so AFCA cannot consider complaints about our property-services scope.

Contact

General enquiries and complaints can be directed to the contacts below.

• General enquiries: info@boldpropertygroup.com.au.
• Complaints: complaints@boldpropertygroup.com.au.
• Phone: 07 3132 0570, Monday to Friday, 9am to 5:30pm AEST.