Terms of Service

Acceptance of these terms

These Terms of Service are a binding agreement between you and Bold Property Group (Bold Commercial Pty Ltd, ABN 33 697 224 025). By using this website, taking part in a consultation, or entering an engagement with us, you confirm you have read, understood and agree to be bound by them in full. If you do not agree, do not use the website or our services.

They apply across every interaction with us: website access, consultations, property sourcing, buyer-side advocacy, due-diligence reporting and any negotiation we run on your behalf.

Which document prevails

These terms govern your use of the website. They do not replace a signed engagement letter or buyer-side advocacy agreement. Where this page and a signed Engagement Agreement say different things, the signed Engagement Agreement controls for the services it covers.

Our services

Bold Property Group is an independent buyer-side acquisition desk. We source and acquire residential and commercial property for investors and owners across Australia, in every state and territory. We act only for the buyer.

What we do covers, in summary:

• Market research and shortlisting against your brief, so every option is weighed down to a defensible shortlist
• Valuation and a written due-diligence assessment behind every recommendation
• Inspection coordination and defect analysis
• Negotiation, offer strategy and offer preparation
• Coordination with your legal, finance and inspection professionals
• Acquisition advice and end-to-end transaction support through settlement

What we do not do

We are not a financial adviser. We do not provide financial planning, investment advice or financial product advice under the Corporations Act 2001 (Cth), and we do not advise on loans, mortgages, insurance or financial-planning strategies. You are responsible for getting your own independent financial, legal, tax and accounting advice.

Our valuations and market reads are estimates, not guarantees. Before you commit to any purchase you should obtain independent financial and legal advice, confirm your borrowing capacity with a qualified broker, obtain a formal valuation from a licensed valuer where you need one, arrange building and pest inspections, and obtain title searches and advice from a qualified conveyancer or solicitor.

Engagement and pre-qualification

To engage us you must be at least 18, an Australian resident with a valid Australian Tax File Number (TFN), able to verify your identity and residential address, and able to show genuine purchasing capacity or a reasonable prospect of finance.

Before we start, we run a pre-qualification assessment to confirm we are the right fit. That involves disclosing your current position, target price range and timeline, borrowing capacity and finance arrangements, and providing identity and AML/CTF verification documents. We may decline an engagement where we cannot verify identity or financial capacity, or where the brief sits outside our scope.

Every engagement is formalised in a written Engagement Agreement that sets out the scope, fee structure and payment terms, duration and termination, responsibilities and the limits on our liability. The Engagement Agreement takes precedence over these terms, and our work is limited to the scope it defines. Anything outside that is separately quoted and agreed.

Your obligations

When you engage us, you agree to:

• Give us accurate, complete and truthful information
• Respond to property opportunities within the timeframes we agree
• Pay invoiced fees on the agreed terms
• Keep confidential the market intelligence and property information we share with you
• Ensure your funds are lawfully obtained and comply with AML/CTF requirements, including identity verification
• Obtain your own independent legal, financial and tax advice before committing to a purchase
• Read every recommendation, due-diligence report and valuation carefully before you decide

Fees and payment

Fees are agreed upfront and in writing in your Engagement Agreement, with no surprises. As a guide, our commercial engagement fee is $2,950 + GST and our residential engagement fee is $1,500 + GST. Agreed upfront, in writing. Zero vendor commissions. Any third-party referral fee disclosed before you engage.

Depending on the brief, fees may be charged as a flat fee (fixed regardless of price), a percentage of the purchase price (typically 1–3%, depending on the services), an hourly rate for work outside the engagement scope, or pre-arranged out-of-pocket expenses. An initial deposit, typically 25–50% of the quoted fees, is payable before we commence; the balance is payable on a successful acquisition or at the end of the engagement period. Out-of-pocket expenses are payable as invoiced.

Invoices are payable within 14 days unless we agree otherwise. GST applies to all fees at the applicable rate unless stated otherwise. Service fees are earned when the service is provided, whether or not a property is ultimately acquired, and the balance is not refundable if an engagement ends before completion unless we agree otherwise in writing.

If we do not receive payment within 14 days of the due date, we may suspend services until you pay, charge interest at 10% per annum on the overdue amount, recover reasonable debt-recovery costs, or terminate the engagement.

Limitation of liability

We provide our services on an "as is" basis and, to the extent the law allows, disclaim implied warranties, including as to the accuracy or completeness of market data and valuations, fitness for a particular purpose, and uninterrupted or error-free access to the website.

Subject to applicable consumer-protection law, our total liability is capped at the total amount you paid us for services in the 12 months before the claim. We are not liable for loss of profits, revenue or business opportunity; loss of capital gains or investment returns; indirect, incidental, special or consequential loss; diminution in property value; or the cost of substitute services. Nor are we liable for losses arising from a failure to follow our recommendations, a failure to obtain independent legal or financial advice, market movements after your decision, the failure of a third-party provider, a failure to pay agreed fees, or circumstances beyond our reasonable control.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If you are a consumer under the Australian Consumer Law, you have rights that these terms do not displace.

Intellectual property

All content on this website (text, images, logos, graphics, market reports and valuations) belongs to Bold Property Group or its licensors and is protected by Australian copyright law. You are granted a limited, non-exclusive, non-transferable licence to use the website for personal, non-commercial purposes only.

You may not reproduce, distribute or publish our content without permission; use it commercially; create derivative works; reverse-engineer or attempt to discover our methods; or remove any copyright, trademark or proprietary notice. The research, due-diligence reports, valuations and strategies we prepare for you are confidential and proprietary, and may not be shared with third parties without our written consent. Information you provide may be used internally for service delivery, quality assurance and compliance.

Governing law and dispute resolution

These terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles. Disputes are subject to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

If a dispute arises, we both agree to try to resolve it in good faith first. The party raising it gives written notice setting out the dispute, the relevant facts and a proposed resolution, and we meet within 14 days to try to resolve it.

If it is not resolved within 30 days, either party may escalate to mediation before a mediator accredited by the Australian Dispute Resolution Association (ADRA). The initiating party gives 14 days’ notice and proposes three mediators. Each party bears its own mediation costs, and the mediator’s fees are split equally unless agreed otherwise.

If the dispute is still unresolved after good-faith negotiation and mediation, either party may commence legal proceedings in the courts of Victoria without any further requirement to pursue alternative dispute resolution.

Termination

We may terminate an engagement immediately if you provide false or misleading information, fail to pay invoiced fees within 30 days of the due date, breach a material term of these terms or your Engagement Agreement, engage in disruptive, abusive or unlawful conduct, or where continuing would expose us to legal or reputational risk.

You may terminate by giving written notice: a minimum of 7 days’ notice, with termination effective 7 days after notice unless we agree otherwise.

On termination, all outstanding fees remain payable, we hand over the work completed to date and transfer the relevant files, confidentiality obligations continue indefinitely, and the clauses on limitation of liability and dispute resolution survive.

Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By engaging us, you consent to us collecting, holding and using your personal information to deliver our services; sharing it with the professionals involved in your transaction (conveyancers, valuers, inspectors) as needed; storing it on secure cloud-based systems; and retaining it for seven years for tax and legal compliance.

Privacy questions can be directed to privacy@boldpropertygroup.com.au.

Acceptable use of the website

You agree not to access, intercept or interfere with the website’s security or systems; scrape, mine or automatically extract data; introduce viruses, malware or harmful code; impersonate any person or entity; make unauthorised commercial use of the website; or post defamatory, obscene or unlawful content.

We make reasonable efforts to keep the website accurate and available, but do not warrant that it will be error-free or uninterrupted, or that the information is always current and complete. The website may link to external sites; we are not responsible for their content or practices, and your use of them is at your own risk and subject to their terms.

Communication and records

We may communicate with you by email, phone or SMS, our secure client portal (https://clients.boldpropertygroup.com.au), or in person. You agree to keep your contact details current, respond within reasonable timeframes, keep any login credentials confidential, and tell us promptly if your circumstances or contact details change.

We may record telephone conversations, with your knowledge, for quality assurance and training. By engaging our services you consent to call recording.

Amendments to these terms

We may update these terms by posting a revised version on the website, and your continued use of our services after publication is acceptance of the change. Where an amendment is material, increasing your liability or restricting your rights, we will tell you directly by email, and you may terminate your engagement within 30 days if you do not accept it.

Contact us

Questions about these terms can be sent to info@boldpropertygroup.com.au or 07 3132 0570. Our address is Riparian Plaza, Level 35, 71 Eagle Street, Brisbane City QLD 4000. For how we handle your data, see our Privacy Policy; for service-specific terms, see your Engagement Agreement.